Sales Audit Solutions

The Precedo Consulting sales audit solutions are based on our experiences in developing large and international sales organizations. In co-operation with HRworkbench Ltd we can offer you the best-in-class HR and development solutions to cover your needs in understanding the sales capability and performance of your sales teams.

Sales 360

The Precedo Sales 360 analysis covers all the core dimensions of complex b-t-b sales that correlate with success. The analysis dives deep into the sales process and competences and it is a fast, reliable and cost efficient way to assess the individual and organization level challenges in developing sales skills and competences.

The Sales 360 analysis is targeted for both the sales people who have recently started their sales career as well as for those who have several years of experience in b-t-b sales. At the organizational level the Sales 360 analysis gives an accurate view of all sales competence areas and gaps, and creates a solid foundation to create and implement the targeted development and succession management actions to manage your sales organization.

The Sales 360 fosters the efficient sales coaching culture since the content of analysis is linked to the sales process. This enables sales management to give relevant feedback, plan well targeted development actions and in short term to win business cases. The individual sales person receives a comprehensive analysis of his/her strengths and development needs. If repeated on a regular basis, the Sales 360 analysis gives an opportunity to follow competence development.

Customer Intimacy Index (CII)

The Precedo CI Index is a change management tool that helps the organizations on continuous basis to elevate the key customer relationship and satisfaction to the next level.

The objective of the CI Index is to measure regularly the customer experiences in terms of service quality and to monitor how this experience is developing along the development process. The CI Index generates a very accurate view of the current strengths and of the areas that need further development. The feedback helps the customer teams to focus in developing the most critical and value adding issues.

Customers’ Voice

The Precedo Customers` Voice –methodology has focus in collecting and analyzing deep qualitative information about customer’s perceptions. The reasons for the customer perceptions are just as important as the opinions themselves:
- What do we need to change to enhance the customer satisfaction and to generate more sales?
- What are the rational and emotional factors that drive the customer decisions and purchasing behavior?

Since 1987 we have conducted more than 5000 in-depth interviews across various industries all over Europe. This experience has given us the cutting edge capability to penetrate deep into the customers’ business. Time after time we have been able to deliver new insights like how to develop new service concepts or sales organization and to recognize new potential competitive advantages.